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(Transportation-News.com, December 12, 2014 ) Guelph, Ontario -- Majestic Collision Repair in Guelph is proudly celebrating over 20 years in operation, reflecting on past experience and success, while focusing its sights on a future set with goals of continued quality service and increased collision repair awareness for drivers.
Steven Frizzell represents the second generation of the business and is every bit the qualified auto body technician he needs to be to run the shop that his mother, Adele, and his late stepfather, Don Ferraro, created back in 1991.
This anniversary year also has Majestic Collision celebrating its 10th year in its tailor-made facility: a 10,000 square foot area of workstations designed specifically for Majestic. The modern, hangar-like shop at 749 Imperial Road North, just off of Wood lawn, so very accessible for those living in Guelph, or in the general Tri-City area.
The Majestic team consists of experienced body repair technicians who are trained in heavy collision and frame repair and others who are specialized in paint application, while Frizzell and his mother, Adele, work on the front line in customer service.
"You are not just a number," Ferraro says. "Customer service is very important for us." Expert professionals walk you through every step of the repair and process, which can be very daunting to those of us who are not mechanically informed or inclined.
"We encourage questions and make sure that we explain our work clearly to the customers so there's no confusion," Frizzell says. They treat every vehicle that they repair as if it were their own and every customer as if they were family. "
"My family has worked really hard to serve the customers and the community," Frizzell says, "We stand behind our work and as a preferred shop of many dealerships, insurance companies and local businesses, we take those relationships and the customers sent to us through them very seriously."
"Being involved in a collision is an unpleasant situation, so we take a lot of care and pride into making sure our customers experience with us is pleasant as possible". Frizzell says.
The Majestic shop is also committed to longevity and invests in its business through innovation and technology. It is equipped with a down draft spray booth, an environmentally friendly machine that with filtered hot air, bakes the paint onto the car, curing it for exposure to our harsh elements. Not to mention a Frame Machine, web based estimating software, and even an indoor drive-thru appraisal area (for inclement weather).
Frizzell says the fact that his family business is a recommended shop by many Guelph and area dealerships is a testament to the strong relationships that have been built over the years on mutual trust and confidence in Majestic's expertise and delivery of quality service.
Even still, Frizzell works hard to reach prospective customers and deal with them one on one. This is something that provides a constant challenge in this business, he explains, because the general public isn't always aware of the range of services available to them upon collision repair time.
Frizzell stresses that Majestic's quality service is founded on its honesty, and urges the public to be inquisitive about what their insurance companies are telling them about collision repair and to not be dissuaded from shopping around and deciding which shop will do their bodywork.
"We warranty our work" Frizzell says, "It is always the collision shop that guarantees the repair (it does on your vehicle), not the insurance company, and you are entitled by law to take your car to whatever collision center you choose."
Frizzell says that despite the protocol of insurance companies recommending 'preferred shops', the client is not obliged to use them.
"Don't be misled," Frizzell says, "it is your right to have the work done where you want."
About Majestic Collision
Majestic Collision Repair in Guelph was established in 1991 and is family-owned and operated. They meet most clients at a stressful time - right after a collision. For anyone that gets in an accident and needs a collision repair shop, they guide their customers step-by-step through the entire process. To help the entire process go as smoothly as possible, they deal directly with insurance providers until vehicles are returned to their original condition.
Majestic Collision
Steve Frizzell
519-763-3882
steve@mybodyshop.ca
Source: EmailWire.Com 
Source: EmailWire.com
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