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(EMAILWIRE.COM, February 08, 2012 ) Darlington, UK -- Market leaders in flexible vehicle hire and fleet solutions, Northgate Vehicle Hire, has this week unveiled its new look Glasgow depot after investing £300,000 in the existing infrastructure. To drive process efficiencies for customers and offer an unrivalled experience, the re-development has taken place over three months.
As part of Northgate’s £1.5m investment across the UK this year, the Glasgow site was the natural starting point due to the size of its market area. Striving to set new benchmarks for depots and facilities across the group, the Glasgow site will be used as the blueprint for all 62 depots.
Transforming the dated and operationally unsuitable site into a hub that boasts a dedicated reception area for van hire and workshop customers, two plasma TVs with information points; one of which will display a live workshop planner so customers can track the maintenance progress of their vehicles; a refreshment and working area with Wi-Fi access for customers, a new open plan back office to improve operational performance and communication between departments, and a canteen for colleagues, the new site is more in keeping with a retail environment and has a new dedicated customer parking area and entrance and a fully landscaped exterior. Corporate signage has also been introduced.
Simon Ridley, NorthgateÂ’s Operations Director North, commented:
“The suitability of our existing sites has been an area we’ve wanted to review for a long time. The fleet has grown substantially over the last 15 years and it was time our facilities reflected the standard of service offered.”
He continued:
“We have spent around £300,000 reconfiguring the Glasgow site to make it more efficient. Alongside providing our colleagues with a working environment that allows them to carry out their jobs effectively, process efficiencies will improve significantly to ensure that our customers have an unrivalled experience with every visit.”
The Glasgow workshop, in particular, has seen a significant development with the re-design allowing optimum operational efficiency and workflow, as well as the mechanics benefitting from updated equipment.
Northgate Vehicle Hire has sites across 60 locations in the UK, with its head office in Darlington. For further information please visit www.northgatevehiclehire.co.uk.
Follow Northgate on Twitter: #NorthgateVHire
Notes to editors:
Northgate Vehicle Hire has shaped and defined the van hire market for over 30 years with a wide array of contract hire deals. Operating over 52,000 vehicles on rental through more than 60 locations, which include 56 workshops and 356 mechanics operate within the direct service network. Northgate operate in a number of areas and region and will provide their services areas across the UK.
With a diverse customer base ranging from blue chip corporations and local authorities right down to small and medium sized enterprises and owner operators across the UK, such as van hire Plymouth. Northgate will deliver the very best service levels available within the market place through the delivery of vehicles, a wholly owned infrastructure of workshops and technical centres, specialist staff and innovative systems.
For further information please visit www.northgatevehiclehire.co.uk.
For more information on this story please contact
Amy Gregory
Manifest Communications
0113 2429 174
amy@manifestcomms.co.uk
Press Release Courtesy of Online PR Media: http://bit.ly/wzCRgv
Manifest Communications
Amy Gregory
0113 2429 174
amy@manifestcomms.co.uk 
Source: EmailWire.com
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