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(Transportation-News.com, July 12, 2013 ) Wilmington, NC -- J.D. Power’s Auto Insurance Study, released late last month found that customer satisfaction dropped significantly from last year’s record high. The highest metric of overall satisfaction is at 794 out of a possible 1,000 points. Last year, overall satisfaction was 894, and this year is still the second highest year since the study’s first year in 2000.
Senior director of global insurance, Jeremy Bowler, noted that the sharp decline in satisfaction correlates with having experienced a premium increases, but all five categories the U.S. Auto Insurance Study looked at were down in a year-over-year basis, including customer service and policy offerings, which dropped a whopping 13 points, the same as satisfaction with premium pricing.
Bowler added that last year, average premium rates were $113, while this year the average is $153, a 73 percent increase in just one year. J.D. Power study authors released a statement with the findings saying that only nine percent of consumers whose premiums went up by $50 annually switched to a different insurance company, while 32 percent of consumers switched companies after seeing an increase of over $200 per year.
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Able Auto and Cycle Insurance, Inc.
Customer Service
910-452-4333
news@postpressrelease.com
Source: EmailWire.Com 
Source: EmailWire.com
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