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(Transportation-News.com, August 23, 2018 ) Customer Engagement Solutions Market to 2025 - Global Analysis and Forecasts by Component (Solution (Workforce Optimization, and Analytics & Reporting) and Service (Professional Services and Managed Services)); Organization Size (Large Enterprises)
The customer engagement solution is the facility that provides a level of interaction between consumers and an organization directly or indirectly through the different channel of communication ranging from online or offline services. This connection helps to improve customer experience and customer engagement as they seek huge profit as well as revenues and higher customer lifetime value. Customer engagement solutions help the customer to solve their problems with the speed and make suggestions on how to improve themselves.
Increasing use of e-commerce platforms, growing adoption of customer engagement solutions as well as smartphones and tablets are some of the major factors which are contributing to the growth of the global customer engagement solutions market. However, customized expectations of customers and complexities to synchronize data between customer engagement solution and other technology are the factors hindering the growth of the global customer engagement solution market.
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Companies Profiled in this report includes: Aspect Software, Inc., Microsoft Corporation, IBM Corporation, Calabrio, Inc., Avaya Inc., Oracle Corporation, OpenText Corporation, SAP SE, Pegasystems Inc. and Nuance Communications, Inc. among others.
The "Global Customer Engagement Solutions Market Analysis to 2025" is a specialized and in-depth study of the customer engagement solutions with a focus on the global customer engagement solutions market trend. The report aims to provide an overview of global customer engagement solutions market with detailed market segmentation by component, organization size, deployment model, vertical and geography. The global customer engagement solutions market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading market players and offers key trends and opportunities in the market.
The customer engagement solutions market report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global customer engagement solutions market based on by component, organization size, deployment model and vertical. It also provides market size and forecast till 2025 for overall customer engagement solutions market with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America (SAM). The market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 16 counties globally along with current trend and opportunities prevailing in the region.
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Besides this, the report analyzes factors affecting customer engagement solution market from both demand and supply side and further evaluates market dynamics affecting the customer engagement solution market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors affecting the market in these regions.
Also, key customer engagement solutions market players influencing the market are profiled in the study along with their SWOT analysis and market strategies. The report also focuses on leading industry players with information such as company profiles, products, and services offered, financial information of the last 3 years, a key development in the past five years.
Table of Content:
1 Introduction
2 Key Takeaways
3 Customer Engagement Solutions Market Landscape
4 Customer Engagement Solutions Market - Key Industry Dynamics
5 Customer Engagement Solutions Market Analysis- Global
6 Customer Engagement Solutions Market Revenue and Forecasts to 2025 - Component
7 Customer Engagement Solutions Market Revenue and Forecasts to 2025 - Organization Size
8 Customer Engagement Solutions Market Revenue and Forecasts to 2025 - Deployment Model
9 Customer Engagement Solutions Market Revenue and Forecasts to 2025 - Vertical
10 Customer Engagement Solutions Market Revenue and Forecasts to 2025 - Geographical Analysis
11 Industry Landscape
12 Competitive Landscape
13 Customer Engagement Solutions Market, Key Company Profiles
13.1 Aspect Software, Inc.
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Financial Overview
13.1.4 SWOT Analysis
13.1.5 Key Developments
13.2 Microsoft Corporation
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Financial Overview
13.2.4 SWOT Analysis
13.2.5 Key Developments
13.3 IBM Corporation
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Financial Overview
13.3.4 SWOT Analysis
13.3.5 Key Developments
13.4 Calabrio, Inc.
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